Privacy Policy

1. Introduction

Nepal Trade Solutions Pvt Ltd ("NTS", "we", "us", or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

We are a company registered in Nepal with our office at Devkota Sadak, Baneshwor-10, Kathmandu, Nepal. If you have any questions about this policy, please contact us at info@nepalts.com.

2. Information We Collect

We may collect the following types of information:

• Identity Data: Name, job title, company name, and similar identifiers.
• Contact Data: Email address, phone number, business address, and WhatsApp contact.
• Order Data: Details about your inspection, sourcing, or advisory requests including product specifications, order quantities, factory information, and shipping details.
• Communication Data: Records of your correspondence with us, including emails, phone calls, and messages.
• Technical Data: IP address, browser type, device information, and usage data collected through cookies and similar technologies.

3. How We Collect Your Information

We collect information through:

• Direct interactions when you fill out forms on our website, contact us via email or WhatsApp, or request a quote.
• Automated technologies when you browse our website, including cookies and analytics tools.
• Third parties such as referral partners or public sources where you have given consent or where the information is publicly available.

4. How We Use Your Information

We use your information for the following purposes:

• To provide and manage our inspection, sourcing, and advisory services.
• To communicate with you about your orders, quotes, and service inquiries.
• To improve our website, services, and customer experience.
• To comply with legal and regulatory obligations.
• To send relevant service updates and industry insights (with your consent where required).

5. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), our legal basis for processing your personal data includes:

• Contractual Necessity: Processing necessary to fulfill our service agreement with you.
• Legitimate Interests: Processing for our legitimate business interests, such as improving our services and communicating with clients.
• Consent: Where you have given explicit consent for specific processing activities.
• Legal Obligation: Where we are required to process data by applicable law.

6. Data Sharing and Disclosure

We may share your information with:

• Service Providers: Third-party vendors who help us deliver our services (e.g., email providers, payment processors, cloud storage).
• Factories and Suppliers: With your consent, we may share order-relevant information with Nepal-based manufacturers as part of our sourcing and inspection services.
• Legal Authorities: Where required by law, regulation, or legal process.

We do not sell your personal data to third parties.

7. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Typically, we retain client data for the duration of our business relationship plus six years thereafter.

8. International Data Transfers

As a Nepal-based company serving international clients, your personal data may be transferred to and processed in Nepal. We ensure appropriate safeguards are in place to protect your data in accordance with applicable data protection laws.

9. Your Rights

Depending on your jurisdiction, you may have the following rights:

• Access: Request a copy of the personal data we hold about you.
• Rectification: Request correction of inaccurate or incomplete data.
• Erasure: Request deletion of your personal data where applicable.
• Restriction: Request restriction of processing of your data.
• Portability: Request transfer of your data to another service provider.
• Objection: Object to processing of your data for direct marketing purposes.

To exercise any of these rights, please contact us at info@nepalts.com. We will respond within 30 days.

10. Cookies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze site traffic. You can control cookie preferences through your browser settings. For more information, please see our Cookie Policy.

11. Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of electronic storage or transmission is 100% secure.

12. Third-Party Links

Our website may contain links to third-party websites (e.g., WhatsApp, Facebook, LinkedIn). This Privacy Policy does not apply to those websites. We encourage you to review the privacy policies of any third-party sites you visit.

13. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised "Last updated" date. We encourage you to review this policy periodically.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

Nepal Trade Solutions Pvt Ltd. Registered in Nepal.